Privacy Policy

We collect the following personal information when you use our services:

• Contact Information: Name, email address, phone number
• Address Information: Collection and delivery addresses, postcode
• Payment Information: Payment card details (processed securely via Stripe)
• Order Information: Service preferences, special instructions, order history
• Technical Information: IP address, browser type, device information when using our website

We use your personal information to:

• Process and fulfil your laundry orders
• Arrange collection and delivery of your items
• Process payments securely
• Send order confirmations and delivery updates
• Respond to your enquiries and provide customer support
• Improve our services and website functionality
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties.

We may share your information only with:

• Payment Processors: Stripe processes your payment information securely
• Delivery Partners: To facilitate collection and delivery of your items
• Legal Authorities: When required by law or to protect our rights

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Order history is typically retained for 6 years for accounting and legal purposes. You may request deletion of your data at any time, subject to our legal obligations.

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your personal data
• Rights Related to Automated Decision Making: Not be subject to decisions based solely on automated processing

For any questions about this Privacy Policy or to exercise your data protection rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.